Yesterday Is Coming Around Again

Yesterday Is Coming Around Again

I don’t often go to the movies or get to watch regular television – but honestly, scrolling through the channel guide I would have thought I had picked up a lost-TV-time-travel remote from 20-30 years ago.  Magnum P.I., Hawaii Five-O, Will...

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Did you know that swearing has many benefits?

Did you know that swearing has many benefits?

If you have hit your thumb with a hammer, you know that swearing seems to be an unavoidable response. Did you know that swearing help us withstand pain?  Research has proven that people can keep their hands submerged in ice water 50% longer...

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Technology Coming to a Bathroom Near You

Technology Coming to a Bathroom Near You

Reading about last week’s CES tech show in Vegas, it appears that the bathroom is now under a tech attack.  I haven’t really figured out why they want me to put cameras, microphones and other sensors in my bathroom, but apparently this is the latest assault on our...

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How are those New Year’s Resolutions going?

How are those New Year’s Resolutions going?

So how are you doing on those New Year’s Resolutions? We are already two weeks into 2018 and I was just wondering, how is it going? I read a great article in the WSJ a couple of weeks ago that talked about how we all make our resolutions – but few of us actually...

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Have you done any Customer Satisfaction Surveys recently?

Have you done any Customer Satisfaction Surveys recently?

Having recently taken my car in for service at a dealership, I was prepared for the instructions I was given on checkout.  I now expect to be presented with a copy of the survey that will be coming to my inbox, complete with all the answers I am to fill in circled and...

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HelpDesk Annual Review

HelpDesk Annual Review

  Dear FSPA HelpDesk, When I worked for Brand X I had a regular annual review.  It was a joke.  There was always a lame reason why raises were capped at 2 or 3%, even when my billed work goals were blown away.  The hours were hard.  My...

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A lesson to learn in the fate of Cabela’s?

A lesson to learn in the fate of Cabela’s?

In Tuesday's Wall Street Journal you can read about the Bass Pro Shops deal to acquire Cabela's for about $4.5 billion in cash. This would united two of the biggest sellers of outdoor-sports gear. It stuck me that both of these started out as small family businesses....

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