Technology Coming to a Bathroom Near You

Reading about last week’s CES tech show in Vegas, it appears that the bathroom is now under a tech attack.  I haven’t really figured out why they want me to put cameras, microphones and other sensors in my bathroom, but apparently this is the latest assault on our privacy. My… READ ARTICLE

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How are those New Year’s Resolutions going?

So how are you doing on those New Year’s Resolutions? We are already two weeks into 2018 and I was just wondering, how is it going? I read a great article in the WSJ a couple of weeks ago that talked about how we all make our resolutions – but… READ ARTICLE

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Who Dreads the Annual Review More – the Manager or the Employee?

If you communicate regularly, a review is simply a formal touch point of what both the manager and employee ALREADY KNOW.   If you aren’t communicating expectations and how employees are meeting those expectations throughout the year, you have bigger problems than “review anxiety”. Here are some suggestions to take the… READ ARTICLE

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Have you done any Customer Satisfaction Surveys recently?

Having recently taken my car in for service at a dealership, I was prepared for the instructions I was given on checkout.  I now expect to be presented with a copy of the survey that will be coming to my inbox, complete with all the answers I am to fill… READ ARTICLE

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