Who Dreads the Annual Review More – the Manager or the Employee?

If you communicate regularly, a review is simply a formal touch point of what both the manager and employee ALREADY KNOW.   If you aren’t communicating expectations and how employees are meeting those expectations throughout the year, you have bigger problems than “review anxiety”. Here are some suggestions to take the… READ ARTICLE

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Have you done any Customer Satisfaction Surveys recently?

Having recently taken my car in for service at a dealership, I was prepared for the instructions I was given on checkout.  I now expect to be presented with a copy of the survey that will be coming to my inbox, complete with all the answers I am to fill… READ ARTICLE

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HelpDesk Annual Review

  Dear FSPA HelpDesk, When I worked for Brand X I had a regular annual review.  It was a joke.  There was always a lame reason why raises were capped at 2 or 3%, even when my billed work goals were blown away.  The hours were hard.  My manager gave… READ ARTICLE

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Maybe the changes in the health care will allow FSPA to offer this benefit.

Rand Paul proposed legislation last week on a replacement plan for ObamaCare. Among many provisions in his plan is one that would allow associations, like FSPA, to offer small businesses a way to join together to purchase insurance as a group. Under the existing Patient Protection & Affordable Care Act,… READ ARTICLE

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