HelpDesk Annual Review

  • Date: December 4, 2017

 

Dear FSPA HelpDesk,

When I worked for Brand X I had a regular annual review.  It was a joke.  There was always a lame reason why raises were capped at 2 or 3%, even when my billed work goals were blown away.  The hours were hard.  My manager gave me excuses every year about why I was passed over for supervisor positions.  “Too valuable, you would hate losing the OT, etc.”  Reviews were always good, then raises sucked.

Then I jumped to a smaller company.  The hours were easier, and the pay was better for regular time.  I don’t make as much, but I see my kids more at night and get to go to some of their ball games.  Here’s the thing – I think the company’s doing well.  We have a lot of business – the warehouse is full, service calls come in regularly, and the boss seems happy.  But I haven’t had a review in three years – or a raise.  They always give us a Christmas bonus, which is nice.

I don’t want to look for another job, but my rent goes up every year.  Things the kids need cost more every year.  Income stays the same.  What do I do?

Sincerely,

Elwood Hollowell

Dear Elwood,

A couple of things come to mind:  When you made the leap from Brand X, I’ll bet they didn’t comp you anything for all that billed work you generated.  Are you doing the same thing for your current employer?  If not, perhaps you could work out a lead generation arrangement for that.  (Or perhaps you WERE offered that arrangement and you turned your nose up at it?  Hmm, maybe take another look, dearie!)

Secondly, perhaps you should have that honest conversation with your boss.  He or she probably wears many hats, and hasn’t realized how long it’s been.  Clearly you enjoy the job and the extra family time you have now.  Look for ways to create a win/win situation for both of you.  Good luck!

Your HelpDesk

(Obviously, what works for one situation may not work for another; however, in this case a solid revenue-generating technician moved from one company to another and this may be a talent that was overlooked.  If so, it’s a potential way to help a good technician supplement income while generating profit for the company.)

 

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